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Operating model design

Insights on Operating model design, newest first.

Organised office floor with connected team areas seen from above
Guide

Operating model design: the complete guide

The operating model is how strategy becomes daily work. How to assess yours, choose a structure, set decision rights and measures, and manage the transition.

Operating model design / 5 min read
A simple performance dashboard on a monitor in a quiet office
Checklist

Designing KPIs that leaders actually use

A good performance framework has few measures that people understand and can influence. A checklist for linking KPIs to strategy, assigning owners and retiring reports nobody reads.

Operating model design / 3 min read
Central hub building connected to surrounding offices
Perspective

Shared services: when centralising helps and when it hurts

Centralising common work such as finance or procurement can save cost and improve control, if done with discipline. Three conditions separate shared services that help from those that hurt.

Operating model design / 4 min read
Open-plan office organised into connected teams
Guide

How to choose between functional, divisional and matrix structures

No organisation structure is perfect. Each optimises something and costs something else. A practical guide to choosing between functional, divisional and matrix designs.

Operating model design / 6 min read
Documents waiting in an in-tray for approval
Article

Decision rights: the hidden cost of slow approvals

Many organisations are slow not because people work slowly but because it is unclear who may decide. How to map decisions, remove layers and set clear limits.

Operating model design / 5 min read
Senior leader in conversation with a team lead on the operations floor
Perspective

Why strategies stall between the boardroom and the front line

Most strategies fail in translation, not in the thinking. Here is where momentum leaks between leadership and daily work, and five practices that close the gap.

Operating model design / 5 min read

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