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Process diagnostics and business process evaluation

Insights on Process diagnostics and business process evaluation, newest first.

Hands tracing a hand-drawn process flow on paper
Guide

Process diagnostics and evaluation: the complete guide

Most organisations know something is slow or costly but cannot say exactly where. How to map how work really flows, measure it and decide what to fix first.

Process diagnostics and business process evaluation / 5 min read
Hands passing a folder between colleagues in a corridor
Article

Control gaps hide in handoffs

Many control failures occur not inside a step but between steps, where responsibility passes from one person, team or system to another. How to find and close those gaps.

Process diagnostics and business process evaluation / 5 min read
Procedure binder on a workbench with work going on behind it
Perspective

Documented is not actual

Written procedures describe how work should happen. Observation shows how it does. Why the gap exists, why it matters, and what to do once you have seen it.

Process diagnostics and business process evaluation / 4 min read
Laptop showing a timeline of process durations
Article

Reading process data without a mining tool

Specialist process mining tools help, but much can be learned from simple exports of system data and a spreadsheet. How to find cycle times, the long tail and the gap between data and opinion.

Process diagnostics and business process evaluation / 5 min read
Tangled industrial conveyor routes representing a complex process
Checklist

Seven signs a process needs redesigning

Some processes can be tuned, and others need a fresh design. Seven signs that point to the second group, and how to decide what to do next.

Process diagnostics and business process evaluation / 4 min read
Sticky notes mapping a process on a wall
Guide

How to map a process in a day

Process mapping does not need weeks. A focused one-day session with the people who do the work can reveal most of the issues and produce a practical improvement list.

Process diagnostics and business process evaluation / 6 min read

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