Talk to an expert

Insights / Generative AI, copilots and agentic automation

Generative AI, copilots and agentic automation

Insights on Generative AI, copilots and agentic automation, newest first.

Support team reviewing an AI-suggested reply before sending
Guide

Generative AI, copilots and agentic automation: the complete guide

Generative AI drafts and answers; agents plan and act. How to choose use cases, deploy copilots safely, automate documents and set limits that keep agents in check.

Generative AI, copilots and agentic automation / 6 min read
Professional carefully checking automated output against a document
Article

Human in the loop: designing approval gates that actually work

Where to place human review in AI workflows, what reviewers need to do it well, and how to tell whether oversight is real or merely decorative.

Generative AI, copilots and agentic automation / 5 min read
Professional supervising an AI agent's task sequence on a large screen
Research Report

Agentic AI: what it is, what it can do and the limits to set

What AI agents are, where organisations stand with them, and the permissions, limits, approvals and monitoring that make them safe to run.

Generative AI, copilots and agentic automation / 7 min read
Operations professional overseeing an automated workflow
Article

Automation that works: intelligent process automation without the hype

How to choose processes for automation, decide between rules and AI, design for exceptions and keep the benefits as the business changes.

Generative AI, copilots and agentic automation / 5 min read

Ready to run a better business?

Tell us what you want to fix, grow or connect. We will tell you honestly how we would approach it.

Start a conversation