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Guide

Every guide from our consultants, newest first.

Hands tracing a hand-drawn process flow on paper
Guide

Process diagnostics and evaluation: the complete guide

Most organisations know something is slow or costly but cannot say exactly where. How to map how work really flows, measure it and decide what to fix first.

Process diagnostics and business process evaluation / 5 min read
IT team member updating documentation of systems and connections
Guide

Documenting your IT environment

Clear records make support faster and reduce dependence on a few individuals. This guide covers what to document, how to keep it current and where to start.

Managed IT services and infrastructure support / 6 min read
Organised office floor with connected team areas seen from above
Guide

Operating model design: the complete guide

The operating model is how strategy becomes daily work. How to assess yours, choose a structure, set decision rights and measures, and manage the transition.

Operating model design / 5 min read
Business and IT service managers reviewing service performance
Guide

Service levels explained in plain language

A service level agreement should tell you what you can expect, how fast, and what happens if it is missed. Here is how to read one, and how to write a better one.

Managed IT services and infrastructure support / 6 min read
Aerial view of a city district with distinct zones and routes
Guide

Market positioning and growth strategy: the complete guide

Growth comes from clear choices about customers, products and markets. How to size opportunities honestly, choose a position and turn options into a fundable plan.

Market positioning and growth strategy / 6 min read
Cloud spending brought under control on a cost dashboard
Guide

How to control cloud costs after migration

Cloud bills grow quietly. A few disciplined habits, from tagging to right-sizing to early alerts, keep spending visible and predictable.

Cloud migration and infrastructure evaluation / 5 min read
Group of walkers following a path towards a distant summit
Guide

Corporate strategy and long-term goals: the complete guide

A strategy only matters if people can use it on Monday morning. How to agree direction, write it on one page, cascade goals and keep execution honest.

Corporate strategy and long-term goals / 6 min read
Consultant documenting software fit and gaps against business processes
Guide

Fit-gap analysis: the most valuable phase of any software project

Fit-gap is where you decide what to adapt and what to build. Skipping or rushing it is one of the most common causes of software project overruns.

Enterprise software implementation / 6 min read
Office worker at a desktop and field worker with a phone sharing one task
Guide

Choosing between web, mobile or both

The right channel for a new application depends on where and how people work. A guide to choosing web, native mobile or both, and what each costs.

Custom Application Development / 6 min read
Employees from different roles discussing how a change will affect their work
Guide

Mapping change impact by role

Change lands differently on each group. A simple impact map by role tells you who needs what, so support goes where it matters most.

Change management and implementation training / 6 min read
Experienced worker showing colleagues a better way to perform a task
Guide

How to capture what your best people do

Your best performers often have shortcuts that make work faster and safer. Capturing them properly raises the standard for everyone.

SOP optimisation and continuous improvement / 6 min read
Procurement specialist reviewing an order against a delivery document
Guide

Procure to pay: controls without delay

Purchasing needs control, but too many approvals slow the business and encourage workarounds. How to tier approvals, match before paying and use preferred suppliers well.

Business process reengineering (BPR) / 6 min read
Warehouse dispatch area with finance office above
Guide

Order to cash: where redesign pays back

The path from customer order to cash collected touches sales, operations and finance. Small gaps add up. A practical guide to the redesign points that pay back fastest.

Business process reengineering (BPR) / 6 min read
A path dividing into two routes through woodland
Guide

Build or buy: a decision guide for business software

Custom software is right when your process is a source of advantage or packaged products force costly compromises. Here is how to decide.

Custom Application Development / 6 min read
Sticky notes mapping a process on a wall
Guide

How to map a process in a day

Process mapping does not need weeks. A focused one-day session with the people who do the work can reveal most of the issues and produce a practical improvement list.

Process diagnostics and business process evaluation / 6 min read
Phone, tablet and laptop showing the same layout at different sizes
Guide

Designing for mobile first

For many organisations, most first visits happen on a phone. Starting the design there forces clear priorities and improves the experience on every screen.

Design Services / 6 min read
Open-plan office organised into connected teams
Guide

How to choose between functional, divisional and matrix structures

No organisation structure is perfect. Each optimises something and costs something else. A practical guide to choosing between functional, divisional and matrix designs.

Operating model design / 6 min read
Hands working through market size calculations at a desk
Guide

How to size a market without false precision

Market size estimates drive investment decisions, yet they often rest on a single optimistic number. A practical method: build from the bottom up, show a range and check with buyers.

Market positioning and growth strategy / 6 min read

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