Article

Every article from our consultants, newest first.

Hands passing a folder between colleagues in a corridor

Control gaps hide in handoffs

Many control failures occur not inside a step but between steps, where responsibility passes from one person, team or system to another. How to find and close those gaps.

Process diagnostics and business process evaluation / 5 min read

Laptop showing a timeline of process durations

Article

Reading process data without a mining tool

Specialist process mining tools help, but much can be learned from simple exports of system data and a spreadsheet. How to find cycle times, the long tail and the gap between data and opinion.

Process diagnostics and business process evaluation / 5 min read

Documents waiting in an in-tray for approval

Article

Decision rights: the hidden cost of slow approvals

Many organisations are slow not because people work slowly but because it is unclear who may decide. How to map decisions, remove layers and set clear limits.

Operating model design / 5 min read

Three diverging paths representing routes to growth

Article

Choosing between organic growth, partnership and acquisition

Each route to growth trades speed, control and risk differently. A simple comparison helps leaders choose on purpose rather than by habit or opportunity.

Market positioning and growth strategy / 5 min read

Person considering several paths ahead at a crossroads

Article

Five questions to test any growth option

Growth ideas multiply faster than the capacity to pursue them. Five consistent questions help leaders compare new markets, products and channels on fair terms.

Market positioning and growth strategy / 5 min read

Executive and execution office team reviewing priorities together

Article

Building an execution office that people respect

An execution office tracks progress on strategic priorities. Done badly it becomes paperwork. Done well it is small, focused on blockers and trusted to report honestly.

Corporate strategy and long-term goals / 5 min read

Colleagues walking together along a path towards a distant horizon

Article

Vision, mission and goals: what each is for

Leaders often use vision, mission and goals as interchangeable words. Keeping them distinct makes planning conversations shorter, sharper and easier to act on.

Corporate strategy and long-term goals / 5 min read

Older adult using a tablet at home with a relative

Article

Accessible design is better design

Accessibility widens your audience and improves usability for everyone. Readable contrast, clear structure and testing with real people are where to start.

Design Services / 5 min read

Professional carefully checking automated output against a document

Article

Human in the loop: designing approval gates that actually work

Where to place human review in AI workflows, what reviewers need to do it well, and how to tell whether oversight is real or merely decorative.

Generative AI, copilots and agentic automation / 5 min read

Operations professional overseeing an automated workflow

Article

Automation that works: intelligent process automation without the hype

How to choose processes for automation, decide between rules and AI, design for exceptions and keep the benefits as the business changes.

Generative AI, copilots and agentic automation / 5 min read

Article

Control gaps hide in handoffs

Reading process data without a mining tool

Decision rights: the hidden cost of slow approvals

Choosing between organic growth, partnership and acquisition

Five questions to test any growth option

Building an execution office that people respect

Vision, mission and goals: what each is for

Accessible design is better design

Human in the loop: designing approval gates that actually work

Automation that works: intelligent process automation without the hype

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